BindhuBhavani M

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Verified Reviewer
| map-marker Markham, Ontario

Unauthorized Transaction

Hello Cheapoair,

Hope all is well.

I am Bindhu Bhavani Market,recently booked my international trip with your agency.I am writing this email to dispute an amount of $250 CAD charged on my credit card on February 28,2024.I do not know the reason for why exactly I have been charged that amount with my authorization and I wasn't notified about until I have opened my credit card payment summary.

I have tried multiple times to contact your customer care to hear that they cannot do anything about it.

Also I have contacted the Airline,Qatar Airways and I have heard that it has to be dealt with by the travel agency.

For a person like myself $250 CAD isn't a small amount of money.I highly request you to refund my money.

Hoping my issue will be resolved soon.Thank you.

Regards,

Bindhu Bhavani Market,

+1(64*) ***-****

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Loss:
$250

Preferred solution: Full refund

JAmores A

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Offered us $50 for our useless $2943 booking

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Cheapoair Canada - Offered us $50 for our useless $2943 booking

CheapOAir is a scam! I booked a flight for my brother from the Philippines to Canada.

The firsr few searches I made showed lower prices. But as soon as I confirm, the price jumps $1000+ higher. When I finally found one that didnt jump up, the flight to Canada and back to the Philippines had layovers in the US. There was no travel advisory that since it has a layover to the US for 2 hours, they would need to acquire C type transit visa.

Needless to say my brother and sister in law were told by the airlines that they will not be allowed to board without the transit visas. Our mother paid $2980+. And as a gesture of their sincere apology, they were giving us $50 to use for next booking. They dont want to cancel the flight or change the flight.

My sister on law talked to the airlines and were told to talk to CheapOAir to help us get the flight changed so they didnt need to have layovers to the US.

But they can only offer us $50. Lots of videos and complaints on Facebook about people being scammed by this company!

View full review
Loss:
$2943
Cons:
  • Once you confirm the price jumps up 60 percent more

Preferred solution: Full refund

User's recommendation: Never book with CheapOAir

Aref S

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Verified Reviewer

Highway Rubbery

I have booked my trip to Houston via Cheapoair for the flight, hotel, and car rental. My flight were supposed at 7 pm, and I requested to pick up the car at 730 pm.

The flight arrived on time and till I could pick up my luggage and take the shuttle to go to the rental car section of the airport, it was 740 pm. When I arrived at the rental car booth, they told me this specific company that Cheapoair booked for me was outside the international airport, and I needed to take a cab and go there. When I was trying to the cab, the cab driver advised me that the company was closed by now. I made the call to the company's 800 number and it says the branch is closed.

Then I decided to rent a car from another rental company.

I was hoping I could resolve this with Cheapoair and when I contacted them after a few weeks, they told me I had not shown up and as a result, they charged me for the full amount of the two-day rental without using the car.

The rental car company office closes at 730 pm and that would be impossible for someone traveling internationally to make it. I believe I was mistreated by Cheapoair and my travel became very stressful due to their lack of attention to the arrival time.

View full review
Loss:
$246

Preferred solution: Full refund

User's recommendation: Stay Away from anything with word Cheap

Goodfella N

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Verified Reviewer
| map-marker Markham, Ontario

Lack of diligence in supports

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I booked an Air Canada flight via Cheapo Air. I called Cheapo Air and explained that the name in the ticket did not match the name on the passport because one word was missing.

The agent told me that Air Canada did not allow a name correction like that and my only option was to cancel the ticket and to buy a new ticket or else the Airline would not allow me to get on the plane. The cost for the cancellation and new ticket would cost me additional hundreds of dollars. The agent said there was no other option so I had no choice but following his suggestions. After that, I called Air Canada and explained the situation.

They said that they could have just fixed the name and I would not have had to cancel the flight and buy a new ticket if CheapoAir had sent Air Canada the request to correct the name. I called CheapoAir again and told them that they should have presented the situation to Air Canada first before giving me false information and putting me into the position that cost me a lot of money.

I requested they would do something about it financially as it was clearly their lack of diligent supports but they refused to do anything about it! I have used CheapoAir many times but from now they have lost a costumer.

View full review
Loss:
$400

Preferred solution: Price reduction

Jean Felix B

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Verified Reviewer
| map-marker Markham, Ontario

Demande de remboursement

Cheapoair Canada - Demande de remboursement
Cheapoair Canada - Demande de remboursement - Image 2
Cheapoair Canada - Demande de remboursement - Image 3
Bonjour, oui j'ai une préoccupation concernant le remboursement que j'ai demandé à votre agence automobile vous m'avez facturé en double les frais de service de 50,95$ alors je demande mon remboursement. Je vous envoie ici les captures d'écran de ces deux montants débités dans mon compte
View full review
Loss:
$51
Pros:
  • Meilleure qualite prix
Cons:
  • Mauvaise politique de remboursement

Preferred solution: Full refund

Anonymous
map-marker Port-Of-Spain, Port-Of-Spain

I am not satisfied with the response received

I reached out to get an answer on my request for a full refund on a flight which was changed by CAL , who has authorized the refund. However I am being sent to a page to make a payment. Why?
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Ameed A

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Verified Reviewer

Being scammed

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They gave a good rate for a airline tickets. I tried to book, I couldn't. I called them, they said that flight is not available anymore and wanted me to book a flight that was 25 percent more expensive. I refused. I ended up paying 18 dollar for long distance call!
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User's recommendation: Avoid!

Anonymous
map-marker Domžale, Obcina Domzale

Paying

My ChepOair Booking 8303**** - Confirmation: 4GOJGL (Antonio P. Jeretina and Marija Jeretina)

Because I paid with a debit card and not a credit card, the payment was declined.

I am only asking you to arrange a new contact for me to pay for two plane tickets worth $1730.88.

Best regards,

Marija Jeretina

marija.jeretina@***.net

I booked two plane tickets online.

I paid with a payment card, as I had enough money. The booking went smoothly, as did the payment.

Since I don't check my email every day, I found out after three days that my bank refused to pay. There is a law that does not allow me to pay more than 1100, even though I have much more money in my account.

To pay above this amount, you must first agree with the bank. I only found out about this law after contacting the bank.

I don't know how many times I have asked chepoair to send me a credit card payment link but they keep emailing me to call them.

On November 3, 2023, when I booked the plane tickets, the price was once lower than it is now.

I don't know why they won't let me or give me a link to pay by credit card.

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User's recommendation: I booked two plane tickets online. I paid with a payment card, as I had enough money. The booking went smoothly, as did the payment. Since I don't check my email every day, I found out after three days that my bank refused to pay. There is a law that does not allow me to pay more than €1100, even though I have much more money in my account. To pay above this amount, you must first agree with the bank. I only found out about this law after contacting the bank. I don't know how many times I have asked chepoair to send me a credit card payment link but they keep emailing me to call them. On November 3, 2023, when I booked the plane tickets, the price was once lower than it is now. I don't know why they won't let me or give me a link to pay by credit card.

Resolved
Yuri T Kub

Resolved: Received very bad service by incompetent and unqualified Cheapoair agents

Updated by user Oct 04, 2023

Company fixed the issue and I have been provided with apology. The company has contacted me by email and offered me a $100 US compensation 'as a gesture of good will'.I have accepted this offer knowing that I will not get anything if I turned it down.

The company transferred the money to my account, but instead of $100 US as promised, I was given $100 CAD, which is significantly less that what was originally promised.

This is another example of a deception method used by the company in dealing with the customers. This company is not trustworthy.

Original review Sep 01, 2023
Hi,
This is regarding booking 8189****. I received a terrible service by several of the agents a spoke to.

First, the agents kept putting me on hold for a very long time and as a result I spent more than four hours waiting for agents to solve the problem with my booking. The agents kept transferring me to other agents and I had to explain the problem again and again. The agents were completely incompetent, unqualified and didn't know what they were doing. They spoke with a very low voice with a heavy Indian accent that was very hard to hear and understand.
My connecting flight had been cancelled due to wild fires natural disaster situation in the area where I live yet they made me pay almost $600 Canadian dollars as a penalty for changing the itinerary, even though it was not my fault.

I have been using cheapoair and other travel agencies in the past several years and this has been the absolute worst service experience. It caused me and my spouse an emotional and psychological distress that affected our health.

I hope that some concrete actions can be taken about this situation so that other people do not have to go through the *** that your cheapoair agents have put me through. Thank you.Very
View full review
Loss:
$600

Preferred solution: Full refund

User's recommendation: Cheapoir has become a very low quality service provider due to incompetent and unqualified agents.

1 comment
Guest

I have tried very hard to find a cheapoar.ca company contact to file my complaint. No success whatsoever.

The contact phone that you have provided, 1 888 420 **** is inaccessible.

The other phone number on cheapoair website 1 437 317 **** does not allow for an option where I can talk to someone who is competent about my complaint. It looks like there is no way anyone can file a complaint directly to the cheapoair company.

Vikas B Cuq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I am waiting for a call back from last 5 days

I want to talk to the manager and every time I called they said they will schedule the call and manager will call me back. But no one called me back yet. One of the worst customer service I have ever found it.
View full review
Loss:
$200
Pros:
  • Good price on the website
Cons:
  • No one answers when you call and not even a singel solution

Preferred solution: A call back and solutions

Anonymous
map-marker Amhertsburg, Ontario

Because of the problem for the dog reservation

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I called the korean air for my 2 dogs reservation for Oct 17 to 18th manila to korea and korea to Toronto flight! And my wife having a problema now in the airport because the front desk in the airport doesnt found any reservation number for the 2 dogs
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Anonymous
map-marker Toronto, Ontario

I cancel my ticket before 24 hrs and they still charged me cancelation fee

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Takes too long to refund back your money 30 to 60 days , most business takes 3 to 7 days to to get back your money
View full review

User's recommendation: Never use this site

Jovan K Nte

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Verified Reviewer
| map-marker North York, Ontario

Charge pending ob credit card for not available flight

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On Aug 14, 2023 on CheapOair Canada site I booked flight for me and my wife from Toronto (YYZ) to Belgrade (BEG), choosing dates from Sep 12, 2023 to Oct 03, 2023.The price was C$1499 per person. After I provided credit card details and finished booking, message appeared that: FLIGHT IS NOT AVAILABLE, BUT DONT WORRY WE ARE NOT GOING TO CHARGE YOUR CREDIT CARD.

However, on my credit card company (PC Financial) site it shows the 3rd day in the row that charge C$2984 is pending.

When I spoke to CheapOair customer service representatives, they said my booking is not shown in the file (!?).

I am very much upset due to this issue and am expecting this faulty charge to be A.S.A.P.

REMOVED from my PC Master card.

Please notify me about that emailing to

jovan4@***.ca

P.S. The same misleading offer for the mentioned flight is still shown on CheapOair Canada site.

Thanks,

Jovan Kovacevic

View full review

User's recommendation: Be very carefull when booking with this company.

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Paramjit A

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Verified Reviewer

Complain

On Jan 26, 2023 there was a charge on my CIBC visa of $153.34 For a flight to Calgary Which I never booked . I have a proof and record of amount and that I didnt book I have booked a flight with you recently. I regret now. Please ask you Sales manager to call from the cheapoair phone so that I know who am I talking to I do not want to write any more
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MALICK S Gme

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Verified Reviewer

Non prise en charge

Je l'appelle Mais les agents ne parlent pas français. Je parle Français pour faciliter l'échange. Je veux faire une modification de mon billet de voyage
View full review

Preferred solution: Full refund

WILLIAM S Dax

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Verified Reviewer
| map-marker Cartagena, Departamento De Bolivar

ABUSE, DISRESPECT AND DISCONSIDERATION WITH PEOPLE WHO BUY OUR AIR TICKETS ON THE INTERNET

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Hello :

My name is William de Jesu Santos, Canadian Citizen, I am a Senior Person, with 61 Years Behind My Back, so that you believe me a Stupid, Moron or Imbecile, that this Platform for the Sale of Air Tickets on the Internet, Loves me Make a 3rd Change, on the days of the Flight already Scheduled, Buy 2 Air Tickets and pay the Fair for only 2 One-Way Tickets, For June 05/2023, with Flight Takeoff from the city of Cartagena, at 6 :00 AM, with 5 days remaining for the scheduled departure day from CARTAGENA-BOGOTA-TORONTO, they send me an Email, in which they tell me to accept the Flight Change because according to you, I was not going to be able to make the Connection With the Bogota-Toronto Flight, it seemed strange to me, because they reschedule another Flight, with the same Reservation # and with the same Schedule of the previous reservation, but for June 04/2023, now You Send me another Email, Demanding that I must Change the Flight Again, but for June 09/2023, with the same Reservation number, with the same time and with the same Connection... So, I wonder?...

.What's going on here ?...

I ask and manage everything with the Avianca Airlines in Cartagena and they tell me that the problem is on your part, that you play with the passengers at your whim, and provide a bad service to your Air Ticket Buyers through your website and any platform that you choose online, I call the Airline Company of my Country directly and they inform me that everything is fine, that my Flight is Scheduled for Sunday/June/04/2023, Departing at 6:00 AM with arrival at Bogota at 7:29 A.M. a Layover of 1 hour and 31 minutes, with Departure from Bogota at 9:00 A.M. with Destination Toronto-Person International, Arriving at 4:20 P.M (Toronto time). You DO NOT have the Knowledge of Why I must Arrive before June 06, 2023 to the City of Toronto.

We Seniors Live in an Ontario Government Apartment and I am part of the Residents of the Calvary House Building and the York Housing Program and I must arrive before that Date, because I should not be more than 90 days away from the Vacation Apartment, because York Housing takes away the Benefit of the Apartment in which I live with my Wife.

And if I lose the Markham City Apartment, I hold them Liable for Damages in a Court of Ontario Superior Court.

So... You will have to Assume and Clarify this Abuse to the Competent Authorities, I will Report them, Getting off the Plane in the City of Toronto = Ontario

Be Serious and Responsible with the People who Buy Air Tickets on the Internet.

Thank you

ATTE:

WILLIAM D SANTOS

CEL# 647-806-****

Address : 205-**** McCowan Rd,L3S3L7,Markham,ON,CANADA.

E-mail : w.logreira23@***.com

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